Privacy policy
ELEVORA COMMERCE LLC
Last Updated: September 17, 2026
ELEVORA COMMERCE LLC, doing business as Heusom (collectively, “Heusom,” “we,” “our,” or “us”), values and respects the privacy of our customers and website visitors.
In the course of operating our business and interacting with you, we may collect, use, disclose, and otherwise process personal information as described in this Privacy Policy.
This Privacy Policy explains how ELEVORA COMMERCE LLC, including its subsidiaries, divisions, affiliates, brands, and other businesses that reference this Privacy Policy, may collect, use, share, and protect your personal information. It also explains the privacy choices and rights that may be available to you.
This Privacy Policy applies to information we receive directly from you, from our business partners, and from other third parties. It also applies to your use of heusom.com, including its subdomains, affiliated websites, mobile applications, and other digital services that we own or operate collectively referred to as the “Website.”
We encourage you to review this Privacy Policy carefully. If you have any questions, you may contact us using the information provided in the Contact Us section below.
We reserve the right to update or modify this Privacy Policy at any time and for any reason. Any changes will be reflected in an updated version posted on our Website. The “Last Updated” date at the top of this page will indicate when revisions have been made. We encourage you to review this Privacy Policy periodically.
Table of Contents
-
Collecting Your Information
-
Using Your Information
-
Sharing Your Information
-
Cookies, Web Beacons, and Tracking Technologies
-
Data Security
-
Policy for Children
-
SMS Messaging
-
Do Not Track Signals
-
International Data Transfers
-
Links to Other Websites and Third-Party Practices
-
Your Privacy Rights
-
How to Exercise Your Privacy Rights
-
Retention Period
-
Contact Us
-
Text Messaging
Collecting Your Information
We may collect information about you in several ways, including when you provide information directly to us, when you visit or interact with our Website, and when we receive information from trusted third parties such as social networks and service providers.
The categories of personal information we may collect, including information collected during the preceding 12 months where applicable, include the following.
Information You Provide Directly to Us
You may choose to provide personal information when you:
-
Create an account
-
Place an order
-
Contact our customer service team
-
Complete forms or surveys
-
Submit feedback
-
Interact with our Website or services
The categories of information you may provide include:
-
Identifiers, such as your name, alias, mailing address, email address, account username, or similar identifiers.
-
Commercial information, such as products or services purchased, transaction amounts, and purchase dates.
-
Customer service information, including customer support communications, feedback, survey responses, photographs, videos, and any related audio, electronic, visual, or similar information.
-
Other information that you voluntarily choose to provide.
Information We Collect Automatically or from Third Parties
Our systems may automatically collect information when you contact us, access our Website, or browse our services.
We may also receive information from trusted third parties, including social networks.
The categories of information collected may include:
-
Internet or electronic network activity, such as pages viewed, dates and times of visits, interactions with our Website, and other usage information.
-
Device and technical information, including IP address, operating system, browser version, language settings, referring URLs, and device type.
-
Approximate geolocation information, such as the country or region from which you access our Website.
-
Analytics and inferred information, including information about purchasing behavior, Website usage, interests, and preferences.
-
Customer service and communication data, including telephone recordings, chat transcripts, social media interactions, profile information, customer service records, and related audio, electronic, visual, or similar information.
If you access our Website from a mobile device, we may also collect information about the type of mobile device you use.
Your use of our Website and services is voluntary. If you prefer that we do not receive certain information described above, you may choose not to submit it or not to participate in certain Website features. However, doing so may limit your ability to use some features or services.
We may also collect de-identified or aggregated information or generate inferences based on the personal information described in this Privacy Policy.
We will not intentionally re-identify de-identified information that we maintain in a de-identified form.
We do not intentionally collect “sensitive personal information” or “sensitive data” as those terms may be defined under applicable privacy laws.
Using Your Information
We process personal information only where permitted by applicable law.
Depending on the circumstances, our legal basis for processing may include:
-
Your consent
-
Performance of a contract with you
-
Compliance with legal obligations
-
Our legitimate business interests, provided those interests are not overridden by your fundamental rights and freedoms
We may collect and use personal information for the following business and commercial purposes.
1. Operating and Improving Our Business
We may use your information to:
-
Provide our products and services
-
Improve business efficiency
-
Improve our Website, products, and customer experience
-
Develop and optimize our services
We may also use artificial intelligence tools or models to assist us in providing or improving our services.
2. Processing Transactions and Providing Customer Service
We may use your information to:
-
Process purchases
-
Complete transactions
-
Send order confirmations
-
Provide administrative notifications
-
Respond to customer inquiries
-
Provide customer support
3. Marketing and Advertising
We may use personal information to:
-
Promote our products and services
-
Personalize your Website experience
-
Provide product recommendations
-
Deliver promotions, offers, articles, news, or other information that we believe may be relevant to you
4. Analytics
We may use information to better understand customer needs and interests.
This may include:
-
Analyzing Website usage
-
Conducting research
-
Measuring product and service performance
-
Monitoring trends
-
Producing statistical or analytical information
Such information may be used internally or shared with service providers where permitted by law.
5. Security and Fraud Prevention
We may use personal information to:
-
Protect our Website
-
Detect fraudulent activity
-
Prevent unauthorized transactions
-
Investigate suspicious behavior
-
Protect our customers and business
6. Legal and Compliance Purposes
We may use personal information when required or permitted by applicable law, including to:
-
Comply with legal obligations
-
Respond to lawful requests
-
Investigate suspected violations of our policies
-
Protect our rights, property, safety, customers, or others
We do not use personal information for automated decision-making or profiling that produces legal or similarly significant effects on individuals.
Sharing Your Information
We may disclose personal information to third parties that provide services to us or assist us with our business operations.
Depending on the service provided, certain third parties may also process information for their own legitimate business purposes.
Categories of third parties with whom we may share information include:
-
Service providers and suppliers
-
Marketing partners
-
Advertising networks
-
Data analytics providers
-
Payment processors
-
Affiliates and subsidiaries
-
Social networks
-
Parties involved in business transactions
-
Fraud prevention and security providers
-
Government authorities or other parties where required by law
We may share information for the following purposes.
1. Operating and Improving Our Business
We may share information with service providers that help us:
-
Operate our business
-
Provide our products and services
-
Improve efficiency
-
Improve our products or Website
Some service providers may use artificial intelligence tools to assist in providing their services.
2. Processing Transactions and Customer Service
We may share information with third parties that:
-
Process payments
-
Support Website functionality
-
Provide customer service
-
Provide communications tools or virtual assistants
Where third-party artificial intelligence systems or virtual assistants are used in customer service, calls or chats may be monitored or recorded for service quality, training, and operational purposes where permitted by law.
3. Marketing and Advertising
We may share information with providers involved in:
-
Online advertising
-
Advertising networks
-
Data analytics
-
Social media marketing
-
Audience measurement
-
Direct marketing
-
Cross-context behavioral advertising
4. Analytics
Third-party analytics providers may use tracking technologies on our Website to collect information about how visitors use our Website over time.
This information may be used to:
-
Analyze Website performance
-
Understand customer behavior
-
Measure the popularity of content
-
Improve products and services
5. Security and Fraud Prevention
We may share information with service providers that assist us in detecting, preventing, investigating, or responding to fraud or security risks.
6. Legal Requirements
We may disclose personal information when permitted or required by law, including in response to:
-
Court orders
-
Subpoenas
-
Government requests
-
Other legal processes
We may also disclose information where reasonably necessary to investigate potential violations of our policies or protect the rights, property, or safety of ELEVORA COMMERCE LLC, our customers, or others.
7. Business Transfers
If ELEVORA COMMERCE LLC undergoes a merger, acquisition, restructuring, financing transaction, dissolution, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.
Where appropriate, we will request that the receiving organization honor the commitments contained in this Privacy Policy.
Sale or Sharing of Personal Information
We do not generally sell personal information in the traditional sense of exchanging personal information directly for monetary compensation.
However, certain privacy laws may define some disclosures for advertising, marketing, or analytics purposes as a “sale” or “sharing” of personal information.
During the preceding 12 months, where applicable, we may have disclosed the following categories of information for marketing and advertising purposes:
-
Persistent identifiers, including device identifiers, email addresses, account information, IP addresses, browser information, operating system information, and information submitted through the Website.
-
Website and user activity data generated through interactions with our Website.
Cookies, Web Beacons, and Tracking Technologies
Our Website may use cookies, web beacons, pixels, and similar tracking technologies to collect, use, and share information as described in this Privacy Policy.
These technologies may help us:
-
Remember your preferences
-
Enable account login
-
Support shopping cart functionality
-
Analyze Website usage
-
Detect fraud
-
Improve Website performance
-
Deliver personalized content
-
Provide interest-based advertising
Types of cookies we may use include:
Essential Cookies
These cookies are necessary for basic Website functionality, including secure login, checkout, and shopping cart functions.
Preference Cookies
These cookies remember settings such as your preferred language, country, or region.
Analytics Cookies
These cookies help us understand how visitors interact with our Website and allow us to improve Website functionality and performance.
Advertising Cookies
These cookies may be used to:
-
Deliver advertisements
-
Send marketing communications
-
Personalize content
-
Measure advertising effectiveness
Advertising technologies may share certain information with third parties, including advertisers, advertising networks, and social media platforms.
If you have previously provided personal information to us, cookies or similar technologies may associate Website activity with information already connected to your account.
We may also share aggregated or de-identified tracking information with third parties.
Some third-party content or services available on our Website may use cookies and similar technologies to collect information about your activity.
We do not directly control how those third parties use their tracking technologies. We encourage you to review their respective privacy policies.
Most browsers accept cookies by default. You can usually modify your browser settings to block or reject certain cookies.
Please note that disabling cookies may affect the functionality of our Website or prevent certain features from working correctly.
Data Security
We maintain administrative, technical, and organizational safeguards designed to protect personal information against accidental loss, unauthorized access, unauthorized disclosure, alteration, misuse, or destruction.
Where you create or receive a password for access to certain areas of our Website, you are responsible for keeping your password confidential.
Please do not share your password with others.
While we take reasonable precautions to protect your personal information, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
Accordingly, we cannot guarantee the absolute security of information transmitted through our Website.
Any transmission of personal information is made at your own risk.
Policy for Children
Our Website is not intended to solicit personal information from or market products or services to individuals under the age of 18.
By using our Website, you represent that you are at least 18 years old or are accessing the Website under the supervision of a parent or legal guardian where permitted by law.
We encourage parents and guardians to monitor their children's internet activity and instruct minors not to provide personal information online without appropriate parental consent.
If you believe that a child has submitted personal information through our Website, please contact us at help@heusom.co.
We will take reasonable steps to identify and delete such information where required by law.
SMS Messaging
By subscribing to our promotional communications, you may provide consent for ELEVORA COMMERCE LLC, Heusom, and our authorized service providers to contact you with promotional or marketing communications through:
-
Email
-
SMS or text message
-
Telephone
-
Mobile phone
-
Automated or programmable dialing systems
-
Other communication methods
Your consent to receive marketing communications is not a condition of purchasing any product or service.
You are responsible for any fees or charges imposed by your wireless or telecommunications provider.
To stop receiving promotional emails, use the unsubscribe link provided in the applicable email.
To stop receiving promotional text messages, you may reply:
STOP, END, CANCEL, UNSUBSCRIBE, or QUIT
to a promotional text message from us.
We may share information necessary to provide messaging services, including SMS opt-in status, with service providers that assist with:
-
Messaging platforms
-
Telecommunications services
-
SMS delivery
-
Communications infrastructure
Do Not Track Signals
“Do Not Track” or “DNT” is a browser-based privacy preference that allows users to signal that they do not wish to have certain online activity tracked across websites.
Because there is currently no universally accepted technical standard for recognizing or responding to DNT signals, we cannot guarantee that our Website will respond to every DNT request.
However, we will recognize and respond to browser-based privacy signals where required by applicable law.
International Data Transfers
Our Website and services are operated and managed from the United States.
By accessing our Website or using our services, you acknowledge that your personal information may be transferred to, processed, or stored in the United States or another jurisdiction where we or our service providers operate.
Where required by applicable law, we implement appropriate safeguards for international transfers of personal information.
For transfers of personal information from the European Economic Area, United Kingdom, or Switzerland to the United States, we may rely on appropriate mechanisms such as the European Commission's Standard Contractual Clauses and, where applicable, the UK Addendum.
The English-language version of this Privacy Policy controls in the event of any inconsistency with a translated version.
Links to Other Websites and Third-Party Practices
Our Website may contain links to websites or services operated by third parties.
We may provide these links for convenience or informational purposes. However, we do not control third-party websites, services, privacy practices, or security practices.
Information collected by third-party websites is governed by their own privacy policies and is not covered by this Privacy Policy.
We encourage you to review the privacy policies of any third-party website before providing personal information.
Your Privacy Rights
Depending on where you reside and applicable privacy laws, you may have certain rights relating to your personal information.
These rights may include:
1. Right to Know
You may request information regarding:
-
Personal information we have collected about you
-
The purposes for which it was collected or used
-
Categories of sources from which information was obtained
-
Categories of third parties with whom information was shared
2. Right to Delete
You may request deletion of certain personal information we maintain about you, subject to legal exceptions.
3. Right to Correct
You may request correction of inaccurate personal information.
4. Right to Opt Out of Sale or Sharing
Where applicable, you may request that we not sell or share your personal information as those terms are defined under applicable privacy laws.
5. Right to Opt Out of Targeted Advertising
Where applicable, you may request to opt out of certain targeted or cross-context behavioral advertising.
6. Right to Data Portability
You may request a copy of certain personal information we maintain about you in a portable format where required by law.
7. Right to Withdraw Consent
Where we rely on your consent to process personal information, you may withdraw that consent at any time.
How to Exercise Your Privacy Rights
To exercise any privacy right described in this Privacy Policy, please contact us at:
Email: help@heusom.co
Exercising your privacy rights will not result in unlawful discrimination or unequal treatment.
We may request additional information to verify:
-
Your identity
-
Your state or country of residence
-
Your authority to make the request
The verification procedure may vary depending on the type and sensitivity of the information involved and whether you have an account with us.
If we cannot reasonably verify your identity, we may be unable to complete certain access, correction, or deletion requests.
You may designate an authorized agent to submit a privacy request on your behalf where permitted by applicable law.
We may require:
-
Written authorization for the agent
-
Verification of your identity directly with us
If we deny or are unable to fulfill an applicable privacy rights request, you may request an appeal by emailing:
Please use the subject line:
Data Access Request Appeal
If you remain dissatisfied after completing our appeal process, you may have the right to contact the applicable state Attorney General, privacy regulator, or data protection authority.
Retention Period
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.
The appropriate retention period depends on factors including:
-
The nature and duration of our relationship with you
-
The purpose for which the information was collected
-
Applicable legal, tax, accounting, or regulatory requirements
-
Fraud prevention, dispute resolution, and enforcement considerations
When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it in accordance with our data retention practices.
Contact Us
If you have questions, concerns, or comments regarding this Privacy Policy or our privacy practices, please contact us at:
ELEVORA COMMERCE LLC
117 S LEXINGTON ST STE 100
Harrisonville, MO 64701
United States
Email: help@heusom.co
Text Messaging
Mobile information will not be shared with third parties or affiliates for their own marketing or promotional purposes.
SMS opt-in information, text messaging consent, and related mobile data will not be shared with third parties for marketing purposes.
However, we may share information with vendors, platform providers, telecommunications providers, aggregators, and other service providers that assist us with delivering text messages and managing our messaging services.
Message frequency may vary.
Message and data rates may apply.
You may opt out of text messages at any time by replying:
STOP
For assistance, reply:
HELP
or contact us at: